Established in 2009, Seasons is a Canadian company that owns and operates retirement communities in Ontario and Alberta. Our management team has extensive experience in the senior housing sector and has developed a culture that is dedicated to providing residents with superior customer service. We want our residents to feel proud to call us home and to know they are surrounded by people who genuinely care.
Connect. Care. Change.
Understand our residents so we can deliver meaningful moments.
Commitment – Make a positive impact
Action – Build meaningful connections
Results – Engaged staff + happy residents = results
Enthusiasm – Love what you do
Service – Deliver wow moments that matter
To achieve exceptional customer service, we believe we need to be “brilliant at the basics”. We learn who our residents are as individuals, understand what is most important to them and then do whatever we can in each interaction to exceed their expectations. It could mean acknowledging a special anniversary, preparing a resident’s morning coffee just the way she likes it without being asked, or incorporating a resident’s favourite pastime into our monthly activity calendar. We seek out opportunities like these to create small “wow moments” in our residents’ lives because we know how important this is to making someone feel cared for, valued and like they are at home.