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Measures to Protect Against COVID-19 at Seasons

The health and well-being of our team members, residents and their families remain our greatest priorities. At the outset of the COVID-19 pandemic, Seasons Retirement Communities implemented heightened precautionary protocols in all of our homes. We continue to follow the advice of provincial and federal governments, our sector regulators, and local Public Health agencies.

As the COVID-19 situation evolves, we may need to adjust our policies. We will continue to advise residents and families of these changes as quickly as possible.  

Current Precautionary Protocols:

The Corporate Infection Control Committee (CICC) plans for every stage of a potential outbreak and provides regular communication to all stakeholders. In some instances, we do not just meet provincial public health and safety requirements for senior living; we exceed them to benefit our team members, residents and families.

Active screening for all staff, essential visitors, and vendor partners who enter Seasons, including completing health screening checklists. Anyone exhibiting symptoms suggestive of flu or COVID-19 or who has been in contact with a probable or confirmed case of COVID-19 will not be permitted to enter.

Resident health and wellness. Daily observation of residents for typical and atypical symptoms of COVID-19 or any other changes.

Physical distancing and cohorts. Tables have been spaced out to accommodate physical distancing. In addition, dining sittings have been adjusted to ensure residents from the same floor or area in our homes eat simultaneously, to cohort groups for contact tracing purposes. 

At the onset of the pandemic, all common areas were closed, including dining rooms, bistros, fitness centres, lounges, libraries, theatres, etc. Most Seasons residences have reopened many common areas and resumed adapted group activities in a safe way that respects physical distancing.

Enhanced cleaning routines have been implemented, including infection control protocols for increased cleaning of high touch point areas. Hand sanitizer is readily available in key amenity areas, and additional information is shared with staff and residents on how to help prevent the spread of the virus personally.

Team member commitment.  Team members are hand washing frequently, participating in surveillance testing, universal masking and maintaining a physical distance.

Use of masks and PPE. In an outbreak situation, masks and PPE are required per our infection control policy and directives from Public Health. Residents are requested to wear masks indoors whenever they leave their suites.

Heightened safety protocols are implemented in a home with an outbreak or suspected outbreak status.  Symptomatic residents or those at risk for exposure are isolated with droplet/contact precautions.  Personal protective equipment (PPE) for team members, including a mask, gown, gloves, and eye protection, is implemented to support affected residents.

Ontario

A reminder that the retirement home sector is required to follow the direction of the provincial government, our sector regulator, and local Public Health agencies. The Ministry for Seniors and Accessibility (MSAA) and The Retirement Homes Regulatory Authority (RHRA) have provided a resource, Retirement Homes Policy to Implement Directive #3, which outlines rules for visitation, absences and gatherings.

Visitors.  Whether they are General Visitors or Essential Visitors, all visitors to our homes must participate in health screening, book a visit in advance, and adhere to our visiting hours. For extenuating circumstances, please speak with the General Manager.  All visitors must wear a medical mask whether they are visiting indoors or outdoors.

Residents. We are happy to re-open our Bistros! At present, the Bistro will be for the enjoyment of residents only. We continue to strongly recommend that residents wear a mask whenever they are outside of their suite, visiting with guests or when they leave our retirement communities. Activities have resumed with group size limits, based on provincial guidelines.

Alberta

A reminder that the retirement home sector is required to follow the direction of the provincial government, our sector regulator, and local Public Health agencies. Alberta Health has provided a quick reference document COVID-19 Restrictions: Licensed Supportive Living, LTC and Hospice which outlines rules for visitation, absences and gatherings.

Visitors.  Whether they are General Visitors or Essential Visitors, all visitors to our homes must participate in health screening, book a visit in advance, and adhere to our visiting hours. For extenuating circumstances, please speak with the General Manager. All visitors must wear a medical mask whether they are visiting indoors or outdoors.

Residents. We continue to strongly recommend that residents wear a mask whenever they are outside of their suite, visiting with guests or when they leave our retirement communities. Activities have resumed with group size limits, based on provincial guidelines. We also ask that you notify a team member should you feel unwell.

Please note that Local Public Health Units (LPHU) may alter guidelines depending on risk, including the prevalence of the Delta variant, positivity rates etc., in the greater community.  In these instances, in these instances, Seasons protocols will align with LPHU.

Thank you to our team members, residents, and families for the trust you have placed in Seasons Retirement Communities. For additional information, please visit the Company tab of our website.